Help Center

How to use EDUGLOBE ACADEMY

Step-by-step guides for students, teachers, and admins. Choose your role below.

Getting started (everyone)

Create an account at /register.
Sign in at /login. Use Forgot password? if needed.
New students complete onboarding: goals → diagnostic → first mock → study plan.
Use the top navigation for Dashboard, Practice, Progress, My Learning, and AI Tools.
Click Logout in the top-right when finished.

Demo accounts (training / non-production)

Student: student@example.com / Student@123
Teacher: teacher@example.com / Teacher@123
Admin: admin@example.com / Admin@123

Student guide

Practice IELTS/TOEFL mocks, take courses, use AI tools, and track progress.

1. Finish onboarding

Open /onboarding/goals and set exam, target score, test date, and daily study time.
Complete the diagnostic at /diagnostic.
Take or continue the first mock when prompted.
Confirm your study plan, then open the Dashboard.

2. Take a full mock exam

Open Practice → Practice Hub.
Toggle IELTS or TOEFL.
Choose Reading, Listening, Writing, or Speaking.
Click Start or Resume on a mock card.
Answer questions, use Flag for review, and watch the timer.
Submit the section/exam and wait for results.

Free/limited plans have a monthly mock quota. If start is blocked, open Pricing to upgrade.

3. Practice one component (passage / set / task)

On Practice Hub, click Browse components when visible.
Or open /practice/question-types.
Start one Reading passage, Listening set, Writing task, or Speaking task.
Submit and review feedback. History: /practice/components/history.

Component practice may be in pilot mode. If you get a 404, ask an admin to add your email to the allowlist.

4. Courses & lessons

Browse /catalog or /bundles.
Open a course and click Enroll / Buy / Continue.
Go to My Learning, open unlocked lessons, finish activities.
Allow microphone access for speaking activities.

One course: Buy on the course page.
Several courses: Buy a bundle at /bundles.
All courses: Subscribe on /pricing (active plan unlocks the full catalog).

5. AI tools, progress & billing

Writing checker: /writing/enhanced
Speaking coach: /speaking/coach
Progress / XP / badges: /gamification
Leaderboard: /leaderboard
Analytics: /analytics/me
Plans & billing: /pricing · /account

Question types — how to answer

Type	What to do
Multiple choice	Select one option (A/B/C/D…)
Multiple response	Select all that apply
True/False/NG or Yes/No/NG	Choose exactly one
Gap fill / short answer	Type the answer; respect word limits
Matching	Pair left items with right options
Writing	Type the full response (autosaves)
Speaking	Record with microphone, then wait for scoring

Teacher guide

Build courses and exams, generate draft content with AI, and grade student work.

1. Manage courses

Open Content → Manage Courses (/admin/courses).
Create a course at /admin/course/new.
Open the course Builder, then add sections, lessons, quizzes, and assignments.
Preview, then Publish. Use Unpublish/Archive to take content offline.

2. Lessons & media

New Lesson: /admin/lessons/new
Story Lessons: /admin/story-lessons — create, generate media, validate, then publish.
Media Library: /media-library — upload and attach protected media.

3. Exams & item bank

Open /admin/exams.
Create or edit an exam, then open the Builder (/admin/exam/{id}/builder).
Add sections and link items from the Item Bank.
Use preview-run before activating for students.

4. AI content tools

AI Studio: /teacher/ai-studio
Bulk Generator: /content/bulk-generator
Exam Content Generator: /exam-content-generator
Generate → review carefully → save. AI items save as drafts and need review before going live.

5. Grading

Admin guide

Admins get every teacher tool, plus users, billing, plans, monitoring, and feature ops.

1. Users

Open /admin/users.
Create users as student, teacher, or admin.
Edit roles, reset passwords, and deactivate accounts when needed.

2. Plans & billing

/admin/plans — manage plan features and limits.
/admin/billing — orders, refunds, exports.

3. Monitoring

Attempts
AI Jobs
Health Check (admin login required in production)
Export data from Admin → Export Data

4. Component-practice pilot allowlist

To let a student use component practice during pilot mode, run on the server:

cd /home/eduglobe9.com/public_html
php -d opcache.enable_cli=0 scripts/practice/manage_pilot_access.php list
php -d opcache.enable_cli=0 scripts/practice/manage_pilot_access.php add student@example.com

Emergency disable: set feature flag EXAM_COMPONENT_PRACTICE to is_enabled=0.

5. Teacher tools also available

Admins can use the full Content, Grading, and AI Tools menus described in the Teacher tab.

Troubleshooting

Practice pages redirect away: finish student onboarding first.
Component catalog 404: ask admin to add you to the pilot allowlist.
Mock start blocked: monthly quota reached — upgrade on Pricing.
Microphone blocked: allow mic for eduglobe9.com in browser settings.
AI scoring failed: check AI credits, wait, then retry.
No Google button on login: Google OAuth is not configured yet (admin: set GOOGLE_CLIENT_ID / GOOGLE_CLIENT_SECRET).
Checkout says mock / no charge: payments may still be in mock mode until Razorpay keys are live (PAYMENTS_MOCK).
Payment paid but no access: wait 1–2 minutes, refresh Account, contact support.

Need more help? Email support@eduglobe9.com or use the contact form.